Skip to main content

Frequently asked questions

We are happy to answer some of your questions

Visit our Help center

What is Afrex?

Afrex is a reliable and instant digital assets exchange partner, offering seamless trading of digital assets without the need for registration or storing funds on the platform. Our state-of-the-art global financial technology services bridge the gap between the digital economy and the modern financial infrastructure, ensuring maximum safety, simplicity, and convenience for users in Kenya and around the world. Buying or selling asset has never been easier and faster with Afrex.

How does Afrex work?

Afrex’s platform facilitates instant exchange for buying and selling digital assets. When users want to trade asset, they can access our seamless platform, select the desired digital assets they wish to exchange, and execute the transaction swiftly and securely. Users enjoy a hassle-free experience, making Afrex the go-to destination for swift and efficient asset transactions in Kenya and beyond.

Why trust us?

Afrex has an unwavering commitment to security, transparency, and user-centricity. We prioritize maximum safety by not storing user funds on the platform, ensuring that their assets remain in their control throughout the exchange process. Additionally, our fully transparent processes and extensive efforts to create a global service make wealth creation opportunities accessible to everyone, fostering an inclusive and trustworthy environment. As a reliable digital assets exchange partner, Afrex’s dedication to providing a seamless and efficient platform for digital asset trading ensures peace of mind and a seamless experience for our valued users.

What payment methods does Afrex offer?

At Afrex, you can make payments with your preferred method. We offer instant digital assets purchases through Visa/MasterCard payments and mobile money platforms such as M-Pesa, Airtel Money, Apple Pay and Google Pay. We also support bank transfer methods through SWIFT, SEPA and Faster Payments.

How much are transaction fees?

Transaction fees vary depending on the network fees of the coins you trade. All the fees are included in the estimated trade amount that you can see before proceeding with the trade.

How can I make purchases with a card?

To buy assets, click on the “Buy digital assets” tab on our main page. Then select your fiat currency and choose the coin you want to buy. Enter your wallet address and double-check it. Confirm your identity and enter the data requested by our partner. Validation is only needed if the amount exceeds €700 per user. Once all the information is verified, you will be able to purchase digital assets without going through this procedure again. Read our detailed article on how to buy Bitcoin with a credit card for more useful tips.

How quick will my transactions be processed?

Usually, it takes from 5 to 30 minutes to process the transaction. However, if the transaction’s volume is high, processing may take longer. Thus, you should take into account that different coins require different time to confirm the transaction.

What is a transaction hash?

A hash is a unique ID code that is assigned to each new blockchain transaction. Whenever you make a payment, you receive a hash displayed in your wallet. Using this combination of letters and numbers, you can view the details of this transfer on blockchain.

What is a transaction ID?

A transaction ID is a unique number of an exchange. With a transaction ID, you can contact support in case of any problems.

Can I cancel my transaction?

Please, check all payment details carefully. Blockchain transactions are irreversible. After the transaction is included in a block, it cannot be rolled back.

Afrex allows you to cancel a transaction under certain circumstances. As soon as you have made a decision to cancel a transaction, contact our customer support immediately. If the exchange hasn’t proceeded yet, the support team will attempt to cancel it. If the attempt is successful, all your funds will be returned to your wallet.

How does the affiliate program work?

How can I become a partner?

Becoming an affiliate partner of Afrex is simple. Just click on the “Affiliate program” button on the homepage and then click “Become a partner”. Sign up and choose affiliate tools that work best for you.

Which tools can I use to work with Afrex?

Afrex offers several options for cooperation: API integration, widgets, referral links and banners. Choose the option which works for you best.

How much profit can I get as part of the affiliate program?

As an investor in our affiliate program, the default commission is 0.5% of the volume of each transaction (subject to change due to regulatory market change). The good news is you can upsell the Afrex fee e.g. 2% by negotiating your conditions. Please contact us at hello@afrex.app to learn more.

How can I register an account with Afrex?

Getting started with using the exchange services — what can be easier! Registration can be done in just a minute!

  • Press the “Register” button;
  • Enter your valid email address;
  • Create a secure password, OTP Code entry and confirm it in the provided field
  • Proceed to KYC/ KYB  customer due diligence progress
  • Press “Complete Registration” and check your email for inbox.

As an option, you can also use your Facebook or Google account to sign up with Afrex™. After pressing the “Register” button, choose any of the two provided options for a quick sign-up.

How does Afrex protect its users?

Being a licensed company, Afrex incorporates the best developments from both fiat and digital assets exchange, as well as recent AI developments to make asset purchase as easy, fast and secure, as possible. PCI DSS certificate serves as a confirmation that all user data is secure, AI makes sure that the verification process takes minutes instead of hours and days, and Visa and MasterCard protect user fiat transactions.

Does Afrex offer solutions for business?

Yes, Afrex does offer solutions for entities/businesses. Every business is unique and as such the solutions we offer will be based on the needs of the business. Please get in touch with our sales team if you have specific business inquiries.

How much time does it take for my account to be verified?

On average, auto ID verification takes up to 15 minutes. The KYC verification process usually takes less than 10 minutes although in some cases it can take up to the following business day. The time frame to complete KYC verification may vary depending on the validity and completeness of your documentation and the number of requests being submitted. You can find more details in this article.


When should I verify my ID and to KYC / KYB (Know your customer / business)?

To provide you with an opportunity to buy BTC with Visa or MasterCard, we have to follow the EU AML 5 directive that regulates fiat to digital assets transactions. Thus, there is no way to avoid customer identification procedure

What are the steps of the verification procedure?

We have streamlined the process:

1. Upload a photo of your ID.
2. Show your face to a camera on your smartphone or PC.

After that, our AI will conduct a face check and confirm that it was your ID.  Also, to comply with the law, it is mandatory to provide a proof of funds (POF) to increase the monthly buy/exchange limits over 50,000 USD (or equivalent in any other currency).

Is KYC / KYB a one-time thing?

Yes, it is. You have to pass it only for the very first transaction.

When should I verify my ID / Identity for KYC / KYB?

KYC / KYB identity verification is required after you finish the checkout process and either Register or Login into your account there after (provide card details and authorize the payment)

Will you charge me before I verify ID?

No, funds will remain on your card until the end of the verification process. The required amount is pre-authorized on the card account.

Why am I asked to provide my email address/ contact number?

We will request your email address. Specify a valid email address, then a 6-digit code will be sent to it, you will have to enter this confirmation code to proceed.

How much time does it take for manual ID verification?

Manual ID photo or scanned verification online upload submission may take up to 1 business day or less.

How much time does it take for Afrex to review my bank card/ address/ proof of income documents?

Standard time for reviewing bank card/ address/proof of income documents may take up to 15 seconds or less.

How can I delete my account with Afrex?

To delete your account with Afrex, simply follow the steps indicated below:

  • Ensure you’ve logged into your Afrex account
  • Press the account icon and select the “Settings” tab
  • Select the option labeled “Delete Account” and confirm the action by ticking on the corresponding checkboxes.
  • We will then send an email on account deletion to your registered email address for you to confirm. Click on the “Delete Account” button to finalize the process.

How does Afrex protect my assets?

As a non-custodial, account opening-free service, Afrex implements AML / CFT and regulatory policies that protect the customer’s information. Your digital assets are secured by your own wallet under the customer’s control, while the trade amount is exchanged automatically, without any intervention through our gateway digital asset service. The platform’s security is further enhanced by the following measures:  – Our website is protected with an SSL certificate to prevent any data interception.  – Strong security protocols are applied to all the procedures and processes.  – Afrex™ is protected from DDoS attacks.

Supported countries, states and territories for Trade (Buy and Sell)?

Kindly visit the link below to view our list of supported countries:

If you are located in any of the following countries, your transactions and payment methods will be supported and approved:

Please note: That this list can and does change over time. If your region is currently not supported, it may become supported in the future:

Africa

  • Kenya
  • Tanzania
  • Uganda
  • Rwanda
  • South Africa
  • Nigeria

EEU Countries

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Lichtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Canada

United States

  • American Samoa
  • Arkansas
  • Arizona
  • California
  • Colorado
  • Delaware
  • District of Columbia
  • Guam
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Maine
  • Maryland
  • Massachusetts
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Jersey
  • New Hampshire
  • North Dakota
  • Northern
  • Mariana
  • Islands
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Puerto Rico
  • South Carolina
  • Texas
  • U.S. Virgin Islands
  • Utah
  • West Virginia
  • Virginia
  • Wisconsin
  • Wyoming

What Digital Assets does Afrex support?

You can buy and sell BTC, ETH, BNB, USDT, DOT, ADA, XRP, LTC, and over 30+ more validated digital assets on Afrex. You can trade 30+ currency pairs with different supported blockchain networks.

Payment methods available for Kenyan customers?

Afrex covers the different payment methods available for linking to your Afrex account:

Method Depositing Withdrawing Processing Time
Debit card  ✔  ✔ Instant*
Credit card  ✔ Instant
Local transfer  ✔ Instant**
Wire transfer  ✔  ✔ 2-5 business days
Apple/Google Pay  ✔  ✔ Instant
Crypto network  ✔ Varies based on blockchain confirmation times***

– Not yet available in Kenya.
– Crediting is instant, but settlement times may take up to 5 business days depending on local bank settlement.
– Please note that settlement times for crypto network deposits can vary depending on the specific blockchain network and its confirmation process.

Payment methods available for EU/UK customers?

Method Depositing Withdrawing Processing Time
Debit card  ✔ ✔* Instant**
Credit card Instant
FPS/SEPA  ✔ Instant
Apple/Google Pay  ✔ Instant
Crypto network  ✔ Varies based on blockchain confirmation times***

– Crediting is instant, but settlement times may take up to 5 business days depending on local bank settlement.
– Please note that settlement times for crypto network deposits can vary depending on the specific blockchain network and its confirmation process.

What is a Digital asset?

Most simply explained digital assets are a form of digital money. digital assets come in many shapes, but we need to explain the first digital asset ever created, Bitcoin, to explain everything better.

What is Bitcoin?

Bitcoin was the first cryptocurrency created and released in January 2009 by someone under the pseudonym “Satoshi Nakamoto.” Satoshi Nakamoto has released a whitepaper for the world’s first decentralized electronic cash called Bitcoin that would allow people to send payments back and forth and across country borders without the involvement of third-party intermediaries such as banks.

Until today, Bitcoin still stands as the world’s most famous and most valuable cryptocurrency.

Bitcoin’s price is an indicator of the direction of the overall cryptocurrency market. Simply worded, Bitcoin is to cryptocurrency what S&P500 is to the stock market. Since we mentioned that cryptocurrencies come in many shapes and forms, the following type on our list is altcoins.

What are Altcoins?

Altcoins is the name used for all the other digital asset coins that are not Bitcoin. The most popular among them is Ethereum. Altcoins differ in many ways, including their technology, features, and price. Some of the additional more popular ones are USDT, Dogecoin, Polkadot, Matic, Chainlink, etc.

 What is Ethereum?

Ethereum is the second-largest digital asset. Nowadays, it’s widely considered that Bitcoin’s primary purpose is to transfer and store value. Ethereum kicks this up a notch. On top of the transfer and store of value, it has created a platform that allows people to build open-ended decentralized software called decentralized applications or Dapps. An excellent example of a dapp is a decentralized exchange (DEX), something which we will mention later down the road.

Decentralized applications have been made possible by using Smart Contracts. Smart Contracts are pieces of programming code that self-execute when certain conditions are met.

The best example of them working is a vending machine analogy. If the money in the machine is equal to the price of a chocolate bar, then unlock and drop the chocolate bar. If not, keep the chocolate bar locked. If there is more money than the price of the chocolate bar, drop the chocolate bar and return the change. Smart Contracts are programs that replace third-party intermediaries, primarily humans, thus allowing us to build decentralized, censorship-resistant software on Ethereum.

What are Stablecoins?

To use digital assets as a traditional means of payment in everyday life, we need far more price stability than what regular digital assets can currently offer. This is where stablecoins come into play. Stablecoins are crypto coins pegged 1 for 1 with a particular fiat currency like USD or EUR. That means you can deposit $300 and exchange them for 300 tokens of a specific stable coin. The most popular stable coin to date is called USD Tether (USDT). It’s one of the stablecoins that follow the value of USD. Stablecoins are essential for keeping the digital-economy stable because they enable cross-border transactions while maintaining price stability.

What is an Asset Wallet?

Basically, it is a digital equivalent of a bank account that allows storing, sending, and receiving assets. Digital asset wallets have two essential components: a public key and a private key. The public key is a wallet address to which anyone can send you coins. The private key is both a login and a password used to access your currency.

What is an Asset wallet address?

A wallet address is an alphanumeric code. This public identifier is used to transact on the blockchain. The formats of the addresses differ depending on the currency.

How do I get a wallet?

There are many great digital asset wallets on the market – to get an address, you should choose the service that suits you best. You can check the website of the currency you would like to hold to see the wallets supporting

Where to store your digital assets?

Once you have bought your digital asset, you need a wallet to store it. You have a couple of options for this — Hot wallets, Cold wallets, and Digital assets Exchange wallets. 

  • Hot Wallets

Hot Wallets are essentially software wallets. You can either use them as browser extensions (e.g., Bitpay, Wallet | Coinbase, Trust wallet, Metamask) or download them on your computer or phone (e.g., Exodus). These wallets give you complete control over your digital asset and keys but are connected to the Internet, so they are at risk of getting hacked. 

  • Cold Wallets

Cold Wallets are hardware wallets. These are physical devices that you plug into your computer when you want to use them and transact with your digital assets. Popular examples of these are Ledger and Trezor wallets. They are not connected to the Internet like Hot Wallets, so the risk of getting hacked is minimal. They, too, give you complete control over your digital assets and keys.

  • Digital Exchange Wallets

Digital Exchange Wallets fall into the category of Hot Wallets, but they are more secure. When you buy digital assets on an exchange website, you can leave it in the exchange’s wallet. The difference between these and regular Hot Wallets is that the Exchange usually controls the keys of those wallets, and if the exchange is not secured correctly, there are risks of them getting hacked. However, most digital asset exchanges keep funds in cold wallets, and only a tiny portion required for daily liquidity is kept in hot wallets. Thus, the risk of losing funds kept on an exchange or broker app has been greatly reduced. 

  • What are Keys? 

Every wallet has a pair of public and private keys. You can consider these as the most crucial security layer of a crypto wallet. A public key is something everyone can see, and the address where people can send crypto to your wallet is created from the public key. On the other hand, a private key is something only you can see, and it acts as a signature for all your transactions, meaning that when you send money, the transaction is signed by a private key and approved by you. If you lose your private keys, you can lose all your money.  it.

How To Create An Asset Wallet?

The answer to this question depends on what type of wallet you will choose.

If you choose a hardware digital asset wallet, you must purchase it first. Then you will need to follow all the steps indicated in the attached instructions to install software and connect the device to your PC or laptop.

If you have chosen a hot wallet you just need to download and install the application or register the wallet on the corresponding website.

Basically, there are the following steps in registering a digital asset wallet:

  1. Creating an account: login, password, and other important data to protect the wallet.
  2. Saving the seed phrase (optional).
  3. Opening a new digital asset wallet, adding additional protection (optional).

Why are digital assets the Future?

Many people say that the arrival of digital assets and blockchain technology will change the world, similar to the Internet in the 90s. As a matter of fact, it has already started. To illustrate this better, we need to take a short walk through the history of the Internet. In the early stages of the Internet, users could only consume content and not much more than that, and we called that phase Web 1.0. An example of that is a blog, which you can only read, and that is it.

Then with the arrival of social media, we have transitioned to user-generated content, which allowed people to interact with websites, create and share content online and have their own web pages. This was called and still is Web 2.0.

 Finally, we have a new revolution with digital assets and the blockchain called Web 3.0. The main idea of Web 3.0 revolves around decentralization, freedom of speech, and giving users complete ownership of their data. This means that companies like Google or Facebook cannot store your data on their servers without or share it without your permission, giving you complete privacy on the Internet, which is censorship-free.

Alongside the fight over data control and censorship, digital assets and the blockchain offer better technological solutions to many world’s industries, such as banking, by providing faster and cheaper transactions between individuals and companies without the involvement of third parties. Prime examples are that nobody can stop you from using digital assets and blockchain transactions, and nobody can decide to block your bank account one day because you are your bank and 100% owner of your money. Then we have cross-border transactions available 24\7 and much cheaper than standard bank transactions. These are just a couple of many advantages.

How to Manage Risk of Crypto Investing

Do not Invest Money you Can’t Afford to Lose: This goes without saying, but the best for your wellbeing or overall calmness when investing in a currently speculative asset like crypto is only to invest money that you do not care if it disappears the next day. Some people tend to borrow money to invest in digital assets, hoping to make great returns, but then they do not profit and end up losing everything and just creating a bigger headache for themselves than needed.

  • Don’t Invest Blindly:
    When investing in cryptocurrencies, the best way to be 100% sure that it is a quality asset is to do your own research about it. That means exploring who created it, what the future roadmap is, project economics, etc. Diversify Your Investments As Warren Buffet would say, never put all of your eggs in one basket. This means that you should diversify your portfolio into more than one coin/project.
    If you diversify your digital asset portfolio, you protect yourself if something goes wrong. If, for example, one project in your portfolio starts losing value, that means that you won’t lose all of your money but rather only a small portion of it since you are diversified in more projects.
  • Have an Exit Strategy:
    Always have a goal for why you are investing. This will help you fight off greed and potential losses in the future. Knowing how much return you want to make and when you need the money will make it easier to track and monitor your portfolio instead of just investing and risking losing everything because of greed.

How can I buy an asset using Afrex?

Purchasing digital assets for local currencies ( KES, USD, GBP, etc.) is incredibly simple. To do it, simply follow the instructions below:

  • Press the “Buy/Sell digital asset” lower green button of the widget or use the “Buy assets” on the homepage;
  • Choose your preferred fiat currency for order payment, browse and opt for the asset you want to buy, enter the amount and wallet address;
  • You will be redirected to our payment processor’s secure payment page. You’ll be required to enter your bank card details to finalize the purchase;
  • Once the payment is made, you will get a digital asset to your wallet address;
  • A full list of your transactions can be viewed in the “Transactions” tab or account balance.

How can I withdraw funds from my Afrex account?

Here is a simple workflow how to withdraw funds from your account balance: 

  • Log in to your account on Afrex, navigate to your account profile icon and tap “Sell”. 
  • Press the “Withdraw” button in the “Balance” dashboard. 
  • Select the currency you want to withdraw from your account balance and enter the amount. 
  • Enter your wallet address to receive digital assets by “COPY” or “SCAN QR code” of your digital wallet address. 
  • Make sure that the provided recipient wallet address is correct by ticking off the required checkbox. 
  • Press the “Withdraw” button. 
  • Your withdrawal request has been created and you will be required to confirm the withdrawal operation by pressing the confirmation link sent to your email address associated with your Afrex’s account. 
  • Once confirmed, the average order processing time may take from 5 to 30 minutes. 
  • You can view the status of your transaction in the “RECENT TRANSACTIONS” information block of the “Balance” dashboard or the “Transactions” tab, respectively.

Currencies available for buy trades paid by card

When purchasing assets by card you can pay in these currencies:   AED,  AUD,  BGN CHF CZK DKK EUR GBP HKD HUF IDR ISK JPY, KES,  MYR NZD PHP PLN RON USD

Currencies available for buy trades paid by bank transfer

These currencies are: 
CHF, DKK, EUR, GBP, KES,  PLN, USD, AUD, NZD and more.

Important: Additional information on the bank transfer in the above currencies. 

for local transfers in KES, we support Mobile money, PesaLink, and RTGS, for GBP  we support, Faster Payment solution; for SEPA transfers in EUR, we support SEPA Instant Payment; CHF bank transfers are received in our local Swiss bank;

for bank transfers in DKK, AED, USD, AUS, NZD and PLN you will be provided with IBAN to our Lichtenstein bank account. It means that any bank trade placed in the aforementioned currencies will be an international bank transfer. Note that no additional currency conversion fees will be applied by our bank.

How long does it take to buy digital assets?

The time it takes to receive a digital asset in your wallet once you initiate a purchase depends on the following factors:

  1. How long you take to make your payment
  2. The payment method you choose
  3. The blockchain transaction processing time of your digital asset.

You can find more details in this article.

My card is not 3D Secure. Can I still buy from Afrex?

Customers who want to buy from Afrex are requested to use 3D Secure eligible cards.   If your card is not 3D Secure, we suggest you try using a different card that has this security measure or pay via bank transaction instead.

Is it possible to purchase with a local currency that is not on the list using a card?

Yes. The transaction will be debited in local currency, user’s bank will do the conversion to their local currency against the foreign exchange rate.

What is a fixed exchange rate?

When you are starting an exchange, a corresponding exchange rate is displayed. If you choose the fixed rate option, this rate will stay fixed while the transaction is being performed, regardless of the price fluctuations of the selected currency pair.

How can I sell an asset using Afrex?

List of supported currencies for sell trade?

Refer to link
FAQ:  Supported countries

How do I receive my exchange amount?

You need to have a wallet to store the asset you want to buy. You can use either a dedicated wallet for that coin or a multi-currency wallet app. When performing an exchange, you will be asked to provide your wallet address to receive the funds.

How long does it take to sell digital asset?

The total time it takes to sell digital asset once you initiate a sale depends on the following factors: how long you take to transfer your digital asset, how long until your transfer is processed and confirmed by the blockchain, and the payout method you choose.

Why do we use preauthorizations?

FAQ

Here you will find everything about the Afrex™ product and services.

Explore →

Live chat support

Our support team is ready to help you via email/Live chat at every step of the way

Chat now →

Subscribe to our newsletter.

Be the first to know

Be part of our growing community

Follow and subscribe to our channels

Subscribe to our newsletter.

Be the first to know

Be part of our growing community

Follow and subscribe to our channels